1. Information We Collect

We may collect and store information that you provide to us through:

• 📄 Order forms

• 🧾 Account registrations

• 💬 Customer service enquiries

We use this information to:

• 📦 Manage and track customer orders and requests

• 🔁 Refer to previous orders for support purposes

• 🤝 Provide efficient and effective customer service

⚠️ Note: We only retain sales-related information as necessary for order processing and customer support.

2. Use of Information

All personal information collected is used strictly for Factory Eyewear’s internal purposes only.

• 🚫 We do not sell, rent, or share your personal information with any third parties, whether public or private.

• 🚫 We do not obtain personal data from external sources.

• 🎯 Your information is used solely to provide our services and customer support.

3. Access, Correction, or Removal of Information

You have the right to:

• 👁️ Access your personal information

• ✏️ Correct or update your personal information

• 🗑️ Request deletion of your personal information

To make any request, please contact us at:

📧 Email:

customerservice@factoryeyewear.com.my

Please include sufficient details so we can process your request efficiently.

4. Data Security

We take reasonable technical and organisational measures to protect your personal information.

🔐 However, please note that no method of data transmission or storage over the internet is completely secure. By using our website, you acknowledge and accept this risk.

5. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve functionality and enhance user experience.

🍪 You may disable cookies through your browser settings at any time.
🍪 Cookies do not collect sensitive payment information.

6. Updates to This Policy

We may update this Privacy Policy from time to time.

📝 Any changes will be posted on this page with an updated effective date.
🔄 Your continued use of our website after updates constitutes your acceptance of the revised policy.