FAQ

We process all orders from Monday to Friday
Shipping rate is different based on the state:

– West Malaysia : RM8.00
– East Malaysia : RM15.00

Estimated delivery times are as follows:

2 to 4 working days for West Malaysia
5 to 7 working days for East Malaysia

Disclaimer: Shipping times may vary based on our courier service

If you have not received your product after seven (7) working days from receiving the confirmation email, please contact our customer service team for further assistance.

No. We only do domestic delivery

– We use Gdex and JNT courier

No. All online purchases will be processed and shipped directly to you. In-Store products are only available for walk-in customers.

You will get the the tracking number trough email and invoice.

The damage item during shipping is not under our responsibility. Customer may contact courier centre for the case.

Yes. However, warranty is applicable with certain cases and situation:

  • Only manufacturing flaws are covered by the warranty.
  • The warranty does not apply to promotional items, package deals, super deals, clearance items, or best buys.
  • No warranty is applicable if there is a NO WARRANTY notation on the reception.

No. Once orders are confirmed there is no cancellation can be make.

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